FAQ
What resolution is ideal for printing?
For the best print quality, we recommend uploading artwork at a resolution of at least 300 DPI (dots per inch). Lower-resolution images may result in blurry or pixelated prints. If you're unsure about your file quality, contact us, and we’ll help you determine if your file is print-ready.
Where is my order?
Orders typically take 2-4 business days to print after proof approval.
Where is my tracking info?
You’ll receive an email with tracking details once your order ships. You can also check your customer account or contact us for help.
Where Can I Approve My Proof? (For Stickers Only)
A link to approve or request changes to your sticker proof will be sent via email. It's better to review the proof on a desktop for better visibility.
Can you help with resizing files?
Yes, we can resize your files to fit your desired print size! However, please note that resizing a low-resolution image may affect print quality. For the best results, upload artwork at 300 DPI or higher. If you need assistance, contact us, and we’ll guide you through the process.
I Uploaded the Wrong Artwork
Contact us, and we’ll help you update your order with the correct artwork.
Damaged, Lost & Stolen Packages
If your package is damaged, lost, or stolen, please contact us, and we’ll assist you in resolving the issue promptly.
Is my design the final proof for T-shirts?
Yes, the design you create in our T-shirt customizer will be treated as your final proof. If you need to make any changes, please contact us within 24 hours of placing your order, and we’ll gladly assist with adjustments. After 24 hours, the order will proceed to production as is.
I Received My Order and It's Missing Items!
Let us know here so we can resolve the issue.
I Received My Order, and There’s an Issue!
If there's an error with printing or quality, please contact us to resolve it quickly.
Can I Get Tax Exemption Status?
If you have a valid reseller certificate, contact us here, and we’ll guide you through the process to update your account.
Do You Ship Internationally?
Currently, we only ship within the United States.
Can I See a Proof Before Ordering? (For Stickers Only)
We’ll send you a free digital proof for approval before printing your stickers.
Do You Offer Wholesale Discounts?
Contact us to inquire about wholesale pricing.
What Type of Art File Formats Do You Accept?
We accept JPG, PNG, PDF, AI, SVG, PSD, and TIFF
What Are Your Stickers Made Of?
Our stickers are high-quality vinyl, weatherproof, and designed to last up to 6-8 years outdoors.
What Type of T-Shirt Printing Do You Offer?
We use advanced Direct-to-Garment (DTG) technology to print vibrant, long-lasting designs on 100% cotton T-shirts.
Can I Customize My T-Shirts Online? (For T-Shirts Only)
Yes! Use our T-shirt customizer to upload your design, adjust its placement, and see a live preview of your T-shirt before ordering.
Can I Visit Your Office?
Yes! Stop by our Upland, CA location to view samples, place an order, or pick up your finished items.